Frequently Asked Questions

To register as a seller, sign up as a normal user on the website or mobile application. Once logged in, navigate to the seller section and click 'Apply to Become a Seller'. Fill out the application form with your business information and submit it. After our team verifies your contact information and reviews your application, you will be enrolled as a seller and can start listing your products.

To track your order, log into your account and go to the 'My Orders' section in your profile. Here you can view the status of all your orders, including pending, confirmed, shipped, and delivered orders. You'll receive notifications as your order status changes.

We currently accept payment after receiving your ordered goods/products. Rebu Mall connects buyers and sellers, but payments are made directly to sellers upon delivery. We do not accept payments before delivery of goods to ensure buyer protection.

Creating an account is simple! Click on the 'Login' button in the top navigation, then choose to sign up with Google. You'll need to provide a valid email address. For university students, make sure to use your university email for verification purposes.

Rebu Mall offers a wide variety of product categories including Electronics, Fashion & Apparel, Home & Living, Books & Stationery, Sports & Outdoors, Beauty & Personal Care, Food & Beverages, Services, Art & Crafts, Toys & Games, and Others. You can browse products by category from our main menu.

Returns and refunds are subject to each seller's individual policy, which must be clearly stated in the product listing. Before making a purchase, please review the seller's return policy. If you encounter any issues, contact the seller directly through our messaging system. Rebu Mall can provide mediation support if needed.

Yes! We verify all sellers before they can list products. However, users are responsible for their own safety. We recommend meeting in open, safe public places for product exchanges. All communications should take place within the Rebu Mall platform for your protection.

Yes, as a seller, you can edit or delete your product listings at any time from your seller dashboard. Simply navigate to your products, select the item you want to modify, and make the necessary changes. Keep your listings up-to-date with accurate information.

On each product page, you'll find contact information for the seller including their WhatsApp number and email. You can reach out to them directly to ask questions about the product, negotiate prices, or arrange for delivery. We recommend keeping communications within the platform for safety.

If you receive a damaged or incorrect item, contact the seller immediately through the contact information provided. Take photos of the issue as evidence. Most sellers will work with you to resolve the problem. If you cannot reach a resolution, contact our support team at rebutanzania@gmail.com for assistance.

No, there are no fees for buyers to browse or purchase products on Rebu Mall. You only pay the listed product price to the seller. However, you may be responsible for delivery fees if applicable, which will be clearly indicated by the seller.

Delivery times vary by seller and location. Each product listing includes delivery information provided by the seller. Some sellers offer same-day delivery for local orders, while others may take several days. Check the product details and contact the seller for specific delivery timeframes.